Contact Us

At PocketWisp, we believe every message holds a little spark of connection — just like the tiny charms we create. Whether you have a question, a custom idea, or simply want to share your story with us, we’d love to hear from you.

How to Reach Us

Email: support@pocketwisp.com

Company Address:
Sichuan QinJin Zhiyuan Trading Co., Ltd.
No. 9 & 11, Chenghua Street, Hi-Tech District, Chengdu, China

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
We usually reply within 24–48 hours.

We’re always here to listen, help, and make sure your experience with PocketWisp feels as special as the pieces we make.

Important When Contacting Us

To help us assist you as quickly as possible, please include the following information in your message if applicable:

  • Order Number

  • Full Name (as used when placing the order)

  • Your Request (for example: return, exchange, damaged item, or general inquiry)

We’re always here to listen, help, and make sure your experience with PocketWisp feels as special as the pieces we make.

A Little Note

Before reaching out, feel free to browse our FAQ and Return Policy pages — many answers may already be waiting for you there.

PocketWisp isn’t just a brand — it’s a quiet space where handmade things meet heartfelt stories. We can’t wait to be part of yours.